Request a Return
If you are dissatisfied with your purchase for any reason, we will gladly exchange your product for the same model (subject to availability), or refund of the purchase price provided the following conditions are met:
- Return request must be submitted within 30 days of original purchase.
- All return requests must be accompanied by a valid order confirmation number.
- Returned product must be in like-new, resalable condition
- Returned device must contain its original package with all original contents undamaged and in good working condition with no material alterations.
- If any items (a) are returned after the specified return period; (b) have been physically damaged, modified, or damaged by liquids; or (c) are missing any parts, you will not receive any credit on your purchase price.
When returning refurbished phones, you must submit request within 15 days of original purchase.
We will issue an authorization number once if your request is approved. Any returns shipped to us without authorization will be returned to the sender’s address. We will provide you with a pre-paid return shipping label once RMA # has been issued. You are responsible to securely pack the product and all the original contents.
Once we receive your returned product, we will credit the amount paid to the payment method you used on the original purchase. Any international or expedited shipping fees incurred on your original order will not be refunded. Please allow our team 5-10 working days to process your refund.
If your product arrived damaged, defective, or maybe you received the wrong item entirely, we’ll take care of it. Even if you simply want a different color.
To request an exchange, please include the following information when contacting customer service.
- Order number
- Exchange reason
- Model, series, and color of correct product
Exchange product is subject to availability. If the item is out of stock, we will refund you the amount of the original purchase.
Based on the product, the exchange order may be shipped immediately after the exchange is processed or you may be asked to return the original before the replacement is ships.