Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com.
If you are dissatisfied with your purchase for any reason, we will gladly exchange your product for the same model (subject to availability), or refund of the purchase price provided the following conditions are met:
- Return request must be submitted within 30 days of original purchase.
- All return requests must be accompanied by a valid order confirmation number.
- Returned product must be in like-new, resalable condition
- Returned device must contain its original package with all original contents undamaged and in good working condition with no material alterations.
- If any items (a) are returned after the specified return period; (b) have been physically damaged, modified, or damaged by liquids; or (c) are missing any parts, you will not receive any credit on your purchase price.
When returning refurbished phones, you must submit request within 15 days of original purchase.
We will issue an authorization number once if your request is approved. Any returns shipped to us without authorization will be returned to the sender’s address. We will provide you with a pre-paid return shipping label once RMA # has been issued. You are responsible to securely pack the product and all the original contents.
Once we receive your returned product, we will credit the amount paid to the payment method you used on the original purchase. Any international or expedited shipping fees incurred on your original order will not be refunded. Please allow our team 5-10 working days to process your refund.
If your product arrived damaged, defective, or maybe you received the wrong item entirely, we’ll take care of it. Even if you simply want a different color.
To request an exchange, please include the following information when contacting customer service.
- Order number
- Exchange reason
- Model, series, and color of correct product
Exchange product is subject to availability. If the item is out of stock, we will refund you the amount of the original purchase.
Based on the product, the exchange order may be shipped immediately after the exchange is processed or you may be asked to return the original before the replacement is ships.
- Print your prepaid return label: Once the return is approved, we'll send you a prepaid return label via email. Depending on your location and transit times, we may provide a prepaid label for either FedEx, UPS or USPS. If you have any issues printing/accessing your label, please contact our team.
- Pack up your return: Place your items and the packing slip inside a sturdy box or package. Cross out any older addresses and barcodes. Tape up your package and attach your shipping label to the outside.
- Ship it back to us: Drop off your package at the appropriate FedEx or UPS ship center (depending on prepaid label provided). Once it ships, use the link in your confirmation email to track its progress.
- Refund: Once we receive your return, refunds will be issued in the form of original payment. We’ll send an email to let you know we’ve processed your return—it may take up to 10 business days for your refund to show up in your account. Please note that your financial institution may take longer to reflect the transaction.
We offer free domestic shipping on orders over $50 via USPS and FedEx (depending on the size of the order). Expedited and international shipping is also available at an additional charge.
All orders are processed shipped within the next business day. Shipping time might vary depending on location, shipment method and other factors.
Our warehouse is centrally located in Dallas, TX allowing most packages to be delivered anywhere in the domestic US within 3-5 business days.
Tracking information will be sent to the email added during checkout once the order has been fulfilled. Tracking information can also be found in your "Order History" under "My Account"
If you require assistance with an existing order, please contact our Customer Service Center by phone at 1-877-229-0017 or email at firstname.lastname@example.org. Available daily from 8:00am PT - 5:00pm PT.
We will be happy to change the billing/shipping address for you order! Please contact our Customer Service Center by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.
If you need to cancel or make changes to your order, please contact our Customer Support Team ASAP by clicking here. Orders that have not entered the packing process can be cancelled and refunded by the next business day. If your order has been shipped, please contact our team to setup a return.
If you receive an incorrect order, or are missing items from your order we are so sorry for the mix up! Please contact our Customer Care team by clicking HERE within 14 days of delivery with your order number and pictures of the following:
- the order packing slip
- a picture of the incorrect product, with a picture of the bottom/side label of the product so we can see the SKU
- and/or a list of the product(s) that are missing.
We'll get back to you ASAP